General 

• All rates are in SGD.
• Mats and all props (blocks, straps, bolsters, blankets, etc) will be provided, however, we recommend bringing your own mat towel and pillow case cover (for Prenatal, Yin and Restorative Yoga).
• We may make changes to the schedule including but not limited to: change of class timing/types, cancellation of classes, change of teachers, etc. This will be done at our discretion and without prior notice.

Booking and Cancellations 

• You can book for your classes online or in person up to 1 week in advance. 
• Classes need to be cancelled at least 6 hours in advance, so that somone else may take your place. Anything less than 6 hours will be considered as Late Cancellations and will result in a credit deduction. 
• Classes will be cancelled if there are no bookings 2 hours before. Early morning classes with start times from 7:00am to 9:30am will be cancelled if there are no bookings by 9:00pm the night before. 
• For workshops, special events (e.g. Open House) or classes (e.g Meditation Circle) the late cancellation period is 48 hours before class start times, UNLESS otherwise stated. Should you cancel during this window we will proceed to mark your attendance as a “no show” and corresponding credits will be deducted. 
• For fixed duration courses like Yoga Foundations and Postnatal Yoga, please note that there will be no refunds or replacements for cancellations, no shows or un-used credits. 

Terms of purchase

• Single drop-in classes/therapy must be used within 1 month of purchase date. 
• Please note that we have classes that are "women only" and "mixed gender". No refunds will be offered in the event that you book the wrong class. 
• Class passes must be activated within three months of purchase ; validity period will apply (e.g. 4 or 6 months) from the date of the first class of the package.
• There will be no refunds for purchased passes or tickets. Refunds will be issued in the event of cancellation on our part.
• First timers can enjoy a free class for their first package purhcase; not applicable during promotional periods.
• 10/20 class passes cannot be shared but are transferable to another member for a fee of $40 (not applicable for Pre/Post-natal Yoga packages)
• 30 class passes can be shared with one fixed person; validity will be adjusted to 6 months if shared. For student concession, passes can be shared with two other fixed persons.
• If you intend to share your 30 class package with another person, they must have a separate account and classes will be split accordingly. Do note that you are unable to make changes to who you will share the package with, unless due to medical reasons or unforseen circumstances and subject to a single change during the package's validity period. 
• Our 'Bring a Sister' referral programme is applicable only for existing members with packages. For each member who signs a class package based on another member's recommendation, an additional class will be added to the latter's account. 
• Packages can be extended for medical reasons up to a cap of 1 month, subject to proof of medical certification (TCM applies) or a note from your therapist (e.g. physiotherapist, craniosacral therapist, osteopath, etc).
• For all prenatal passes, you can access any class on the menu and deduct unused credits for our Post Natal Yoga programme - option must be exercised within 3 months of birth.
• If you’ve travelled for more than 14 days per trip, we will extend your package expiry date for the given duration. 
• Packages can be extended if past their expiry date for two weeks subject to a top up fee of $20. Alternatively, you may purchase another package to roll over unused classes within 3 months of the expiry date.

Liability

• While every effort will be made to ensure that your safety is well taken care of, Terra Luna Yoga, its officers, contractors and agents will not be liable for any injuries or damages arising from the use of the website or your participation in any of our classes (whether in person or online), therapies and programmes.

Media

• For social media and archival purposes, we may photograph or film our group sessions (never therapy sessions). We promise you that we will carry this out sensitively and respectfully. There will be signages up should there be any filming or photo-taking during class; please speak to the teacher should you have any concerns.
• Fo online classes, only the teacher is recorded, never the clients.